Commissions, Consumer Duty and Co-manufacturers dominated the agenda of the first BVRLA Compliance Forum of 2024. Taking place at the Shoosmiths offices in Birmingham on 18 April, the Forum welcomed around 60 guests for a lively exchange on compliance matters, injecting fresh perspectives and forging connections.
Clarification is being sought on whether motor dealer brokers could be considered co-manufacturers under the terms of Consumer Duty. The Finance & Leasing Association (FLA) has contacted the Financial Conduct Authority (FCA) for further information on how Consumer Duty will be applied in the motor finance market.
The Financial Conduct Authority (FCA) has undertaken a multi-firm review that identified shortcomings in how some motor insurers are valuing written-off or stolen vehicles.
Crucial topics such as the Financial Conduct Authority (FCA)’s review on Discretionary Commission Arrangements (DCAs), Consumer Duty and Salary Sacrifice Excellence will take centre stage at the first Compliance Forum of 2024. Scheduled for Thursday 18 April in Birmingham, the half-day event will feature expert speakers, panel discussions and audience Q&As.
The Financial Conduct Authority (FCA)’s ‘pragmatic’ approach to Consumer Duty enforcement was a feature of a recent speech delivered by Chief Executive Nikhil Rathi. Speaking at the recent Morgan Stanley European Financials Conference, Rathi looked at the FCA’s regulatory approach to deliver for consumers, markets, and competitiveness.
The first Compliance Forum of 2024 will take place on Thursday 18 April in Birmingham. Current subscribers are guaranteed two spots but need to confirm their attendance, while a limited number of tickets are available for new sign ups.
Only by hearing from the experts can BVRLA members ensure their team members are set up for success. Our trainers have extensive experience from across the automotive industry and a focus on providing exceptional service to customers. Members can access their insights via the BVRLA’s Learning and Development programme of online and in-person courses.
The Financial Conduct Authority (FCA) has published good practice and areas for improvement regarding Consumer Duty. Having reviewed progress to date, the authority has said it “welcomes the improvements made by many firms to deliver better outcomes for their customers. However, some firms are lagging behind.”
The Financial Conduct Authority (FCA) is surveying large advice firms to see how they have implemented the Consumer Duty regulations since it came into force last summer.
What is the Consumer Duty? How do I know if our complaints process is up to date? If you are preparing for a BVRLA inspection in 2024, you may need help with these questions or a refresher on data protection best practices or RVSS policies and procedures. Members can get ahead of their 2024 inspection and upskill teams with the BVRLA’s unique leasing and rental training courses.
The framework for future regulation and implementation of the Consumer Duty are among the key topics in the Financial Conduct Authority’s (FCA) round up of 2023.